Residents in Otero County can create a free Emergency Health Profile at emergencyprofile.org to voluntarily share medical information with TBRDA in case of an emergency, and 911 is called.

By creating an Emergency Health Profile (or using your iPhone’s Medical ID feature), your relevant emergency information will be shared with public safety personnel through the RapidSOS emergency response data platform used by South Sound 911. The information you provide is not used for any purpose other than delivering important information to first responders during an active 911 call. You may include information about yourself or others in your home, such as children or special needs individuals, and can include behavioral health information, pre-existing medical conditions, allergies, disabilities, emergency contacts, and more.

Create or Update Profile

How Does It Work?

Does this work everywhere?

Information from your Emergency Health Profile is automatically shared with local 911 centers, like TBRDA, if they are using RapidSOS’s public safety software and have enabled the receipt of your information. Currently, this system is in use at over 4,700 911 centers in the U.S.

Despite this reach, there may be instances where your profile information may not be transmitted to a 911 center. For instance, it may take a few weeks from the time you create your profile for it to be available to public safety agencies. Additionally, you need to ensure the information in your profile is correct and up-to-date. We recommend reviewing and updating your profile at least once every six months. 

What information do I provide?

Completing the Emergency Health Profile is simple. To create an account, you will need an email address and a mobile phone number. You will provide pertinent details such as your name, date of birth, address, and can list information such as pre-existing conditions, medical notes, allergies, and up to two emergency contacts.

How do I update or delete my information?

You can update your information at any time by going to emergencyprofile.org, signing in using your email address and password, and clicking the “Edit My Info” button. You can also delete your information by scrolling down on that same page and clicking on the “Delete My Profile and Account” button.

Please note that email addresses and phone numbers cannot be updated within an Emergency Health Profile. To update either your email address or phone number, please delete your account and sign up with your updated/new information.

If there is an Emergency Health Profile associated with your phone number, but you did not create the account, it’s possible a profile was created by a prior user of your phone number. Please email support@emergencyprofile.org for assistance.

How is my information protected?

Information is collected and maintained by the Emergency Health Profile Association, a Delaware LLC.  The information you provide and register to your phone number will only be used to send to emergency service personnel in the event you call 911 from the number you registered. To learn more about how data is protected visit the Emergency Health Profile Association’s privacy policy.

How do I get help with my account?

Since South Sound 911 does not administer Emergency Health Profiles, we are unable to provide technical assistance. Instead, please email support@emergencyprofile.org for assistance.